Digital welcome booklet checklist: 32 items to include
An operational checklist to avoid missing key guest information from arrival to check-out.
Pre-launch checklist
A strong digital welcome booklet depends on clarity and completeness. This checklist helps you launch a useful first version quickly.
- Arrival: front desk contact, hours, late check-in flow.
- Room: Wi-Fi, equipment, rules, quick troubleshooting.
- Services: breakfast, room service, extras and booking flow.
- Safety: emergency numbers and procedures.
- Conversion: clear CTAs to services and upsells.
Then use our hotel welcome booklet pillar guide to order those items correctly.
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