10 ways to improve guest experience in hotels
Discover practical strategies to improve hotel guest experience and increase satisfaction with modern digital tools.
1. Simplify guest check-in
Use a digital guestbook to centralize important information. Replacing paper guestbooks with a digital one accessible via QR code modernizes the guest experience while reducing printing costs.
2. Provide a local guide
Add a digital city guide for guests to explore the area. Offering a local digital guide helps your guests discover the best places around your establishment.
3. Instant communication
Send messages via WhatsApp integrated into the guestbook. Integrating WhatsApp Business allows guests to contact you easily without going through reception, reducing your staff's workload.
4. Digital menus
Putting your menus online with QR codes in your restaurant allows easy updates and a modern experience.
5. Personalization
Adapting content according to your guests' preferences creates a unique and memorable experience.
6. Multilingual accessibility
Automatically translating your content into more than 100 languages welcomes guests from around the world.
7. Real-time feedback
Collecting reviews directly from your app facilitates continuous improvement of your services.
8. Reduce calls
A complete digital guestbook reduces frequent questions and frees your reception for more important requests.
9. Environmental commitment
Digitalization reduces paper use and shows your CSR commitment to guests.
10. Statistics and analytics
Tracking your guests' engagement on your dashboard helps you understand their needs and improve your services.
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